Stand won't rotate on Video

[tedzwedz]

Hello

Sorry for my English, I don't speak German.

I have a Loewe Individual 3D Compose 400DR + 50431 B34 with update 8.46.

I have this stand in the pic which is motorised.

It rotates left and right when the buttons are pressed on the remote control but only on the A/V channel (0) rather than when i am watching TV etc on the HDMI inputs etc.

Why is this please?

Best Edward

41jDd0Bet3L._SX425_.jpg

[tedzwedz]

Hi, anyone able to help on this?

The stand/floor bracket wont move electrically?

[Pretch]

Ich hab leider keine Idee warum das so ist, der TV sollte natürlich in jeder Betriebsart drehen.

[Picha1977]

Is the software correctly installed without *?

[tedzwedz]

Is the software correctly installed without *?

Hello, sorry what do you mean is it correctly installed without? Without what? Best regards Edward

[Picha1977]

Is there an asterisk when you look at the software version?
Should be without, if there is a*, reinstall the software again.
Hope the translation of the app is understandable, my English is not so good

[tedzwedz]

Is there an asterisk when you look at the software version?
Should be without, if there is a*, reinstall the software again.
Hope the translation of the app is understandable, my English is not so good

Ah I understand. No there is no asterix *, it says version 8.46.0

Best Edward

[Picha1977]

Okay, so I don't have an idea right now. Maybe check the plugs and disconnect the Tv from the mains for a few minutes.

Sorry an die anderen, ich weiß ist ein Forum in dem Deutsch gesprochen/ geschrieben wird.

Hier Edword
https://www.deepl.com/translate

[tedzwedz]

Okay, so I don't have an idea right now. Maybe check the plugs and disconnect the Tv from the mains for a few minutes.

Sorry an die anderen, ich weiß ist ein Forum in dem Deutsch gesprochen/ geschrieben wird.

Hier Edword
https://www.deepl.com/translate

Don't worry it translates very well! One more question please, where can i download the latest software please?

[Picha1977]

Glaub die ist aktuell, sonst hier
viewforum.php?f=97

And please use the answer Butten
Bottom left

[Picha1977]

Ok gibt eine neuere
Hoffe dann klappt es.
Gruß Michael